Returns
In the unlikely event that you experience problems with any of the products you have bought from us, please call or email us directly and once we are notified, we can advise you of the return procedure.
Fairway Golf holds no liability (outside of normal warranty given by the manufacturer) with regard to the return of any equipment, purchased by a consumer which currently confirms to R&A or USGA regulations, but may not do so in the future due to changes to the rules set by the governing bodies of the game.
Customers returning any items in person to our store without contacting the returns department may not be given a same day resolve on their requirements.
All items returned are fully examined and must be in the exact condition as received with all labels attached and in the original packaging.
Goods received back to us that are not in a resalable condition will be returned back to you at your cost.
Returns policies vary between manufactures and demands are made, where they reserve the right to inspect any faulty products that fall within certain categories.
Products that are deemed to be inspected by the supplier can take up to fourteen working days for a resolve.
Conditions for Refunds
Upon receipt of your order, commencing the moment your order is placed and ends 14 days from the day you receive it. The 14 day period is the time you have to decide whether to cancel any order subject to the eligibility of specific goods. Once you have notified us you then have a maximum of a further 7 days ensuring that the goods are in our receipt to be eligible for a refund. This period includes weekends and bank holidays.
Please state your intention to return eligible products that meet our terms and conditions, and guidelines listed online for a full refund. Once your email has sent or agreed by phone, you have a reasonable time to post the goods back to us at your own cost.
The refund policy only applies to the original purchase and does not cover exchanges that fall outside the refund terms and conditions. Exchanges are not a new contract of purchase. Exchanges that are returned within our exchange policy will be issued with a credit note, less any postage charges that have been incurred by our company relating to the original request for exchange.
Any items that have been returned to us for a refund or exchange that are claimed unused and either found be too used or damaged will not be accepted. A minimum charge starting from £4.99 that is subject to size weight and destination will be requested to cover our costs of returning your goods.
The threshold for free UK delivery (subject to destination) as per our terms and conditions is £30. If any items are returned for a refund from any order which has received free shipping the refunded amount will be taken into account to ensure that the remaining order value still exceeds the free shipping qualification. If any refund brings the final order total below the free shipping threshold, the normal postage charge will be deducted from the refund amount.
Special order or custom fit items that are not either a standard stock line or are tailored to a customer's request are none refundable or returnable - unless supplied as faulty, not fit for purpose or not as described then your statutory rights will still apply.
Returned goods that have been purchased on a gift certificate or credit note will only be allocated a credit note.
Any item received as a free of charge gift must be returned back with the goods for refund. Any free of charge gifts that have not been returned will be deducted off the value of the returned goods.
Refunds are only processed through the original payment method that was selected upon placing the original order.
Conditions for Exchanges or Credit Note
We offer a 30 day period from the date of your order placed for exchanges or credit note redemption.
Any items returned after the 30 days period will not be accepted and any return postage costs are at the customer's responsibility.
All goods returned with a request for exchange, will be processed accordingly and the new items will be dispatched to you at our expense.
This service only covers exchanges on the original order, if the goods are received back within 30 days of the purchase date, on a one exchange basis only and are subject to our standard delivery rate based upon the delivery destination.
If any items are allocated a credit note, postage will be charged against the redemption unless the order exceeds our free shipping rates listed on our website.
If you are independently returning your items, we are unable to accept responsibility for goods lost in transit on the way from you to us.
Faulty Goods
All faulty items must be received back to us within the manufactures warranty period that is allocated to each specific product and no faulty returns will be accepted outside of the warranty period.
Returns policies vary between manufactures and demands are made, where they reserve the right to inspect any faulty products that fall within certain categories.
Products that are deemed to be inspected by the supplier can take up to fourteen working days for a resolve.
For Powakaddy products, the manufacturer's warranty cover is available through the authorised service centres within the UK and Ireland only.