These terms and conditions apply to the use of the website and phone orders direct to Fairway Golf UK. By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
Making a Purchase
To make a purchase with Fairway Golf UK you have two easy ways to do so. Either browse our website and add any items you wish to your basket and follow the secure checkout process. Or for Ping hardware orders call our hotline to place your custom order with one of our retail experts.
We do take payment for any item ordered or backordered. Special order items are also charged therefore they are reserved and awaiting arrival to our goods in department. Once your order has been delivered to us it is then checked and dispatched. If you prefer to order by telephone using our mail order service please call us on our hotline. All mail order transactions where debit/credit card details are obtained are 100% guaranteed safe and secure.
When confirmation of order is received, this is to indicate that we have received your order. This is deemed as an 'Offer to Buy' and whilst payment is collected, it is held on deposit against the order placed until shipping is in process. This will then indicate acceptance of your order and hence a contract between us, when we send you an order dispatched email. We have included this condition to protect us in the case that a mistake has been made in pricing, if we have by error inadvertently under-priced goods, or if we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the price is acceptable. In the case of availability, we will advise of either a delay or offer a similar replacement or refund.
Special orders placed that include custom fit may not be changeable due to the order status. Orders placed online that have not been shipped or picked and packed, or goods that are on back order may not be changeable. We will always endeavour to make changes where and when possible.
When ordering for the first time, if you choose an alternative delivery address other than the cardholders matching address, we may contact you if the transaction details are not fully matched and verified.
Custom fitted equipment - we aim to deliver your custom fit order as quickly as possible. All custom fit equipment is built at the manufacturer's custom fit factory to ensure the highest quality of build, which may take up to 10-14 working days as per the manufacturer's lead time. Please note that we are governed by availability of manufacturer's supply and in certain circumstances there can be delays that exceed the 10-14 working days delivery which is out of our control.
The 'Sale of Contract' on all custom fitted club orders or special request orders cannot be cancelled once the payment has been taken and your purchase has been accepted and confirmed. The 'Sale of Contract' is a binding agreement that applies in all such circumstances.
All custom fitted club orders’ lead time can vary and the quoted lead time is to be used as a guide and estimate for delivery. For all UK customers, if you select a UK Next Working Day or UK Before Noon/UK Before 10:30am delivery service, this will be the service that your goods will be shipped on when the custom fitted clubs arrive to us from the supplier.